Columnist Tim Faller offers customer service advice based on a recent experience where a family member was on the receiving end of unsatisfactory service.
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Your clients' pets are important to them. Considering pets and how to handle them during a remodeling project is key to your clients' satisfaction with the job.
Author and speaker Kelly McDonald offers five tips on marketing to people who are different from you.
Website Randy's List is the contractor's answer to Angie's List, letting remodelers review clients -- both good and bad.
If thank-you notes fall by the wayside in your busy day, try scheduling time each day to jot one down and send it off.
VICTORIA DOWNING: Remodelers running shoddy businesses have done enough damage to the industry. If you don't know how to run a reputable, professional business, maybe it's time to leave remodeling.
Working with clients to identify alternatives product selections helps Red Apple Renovations come in on budget.
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Don't underestimate the importance of building trust with your clients. Here's an example of an exemplary relationship between job superintendent and client.
Remodelers can face a dilemma when a client asks for a project that is tasteless or is on the verge of violating code.
Remodelers can save themselves a lot of trouble by ensuring that they define a clear change-order process and closely adhere to it.